Privacy Policy

1. Information We Collect

We collect information that you voluntarily provide to us when inquiring about or purchasing our services:

• Personal Identification Information: Name, email address, phone number, physical delivery/property address, and billing information.

• Property & Design Details: Photos of your front porch or entryway uploaded via our custom quote intake form, design preferences, and property specifications.

• Payment Data: Payment card details processed securely through third-party payment processors (e.g., Stripe, Square). We do not store full credit card numbers on our servers.

• Technical & Usage Data: IP address, browser type, device information, and pages visited on our site via standard cookies and website analytics.

2. How We Use Your Information

We use the information we collect to provide a seamless, high-touch service experience:

• To process service requests, custom quotes, and seasonal subscription bookings.

• To schedule deliveries, installations, mid-season maintenance, and post-season takedowns.

• To communicate with you regarding your service orders, project updates, and customer support inquiries.

• To send marketing communications, seasonal drop announcements, or special promotions (you may opt out at any time).

• To improve our website design, customer service, and overall client experience.

3. Photo & Media Usage

When you submit photos of your porch for design consultations or allow us to photograph completed installations:

• Quote Submission Photos: Photos uploaded during the intake process are strictly used for design planning and cost estimations.

• Portfolio & Marketing Photos: Photos taken by our team of completed porch designs on your property may be featured on our website, social media, or marketing materials. We respect your privacy and will never disclose your specific street address, house number, or personal details alongside portfolio imagery.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted third-party service providers solely to operate our business:

• Service Providers: Third-party vendors who assist with website hosting, payment processing, email communication, and local delivery management.

• Legal Compliance: If required by law, subpoena, or legal process to protect our rights, property, or safety.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Your Choices & Privacy Rights

You have the right to:

• Access & Update: Request access to or correction of the personal information we hold about you.

• Opt-Out: Unsubscribe from marketing emails at any time by clicking the "unsubscribe" link or contacting us directly.

• Deletion: Request the deletion of your personal contact information from our active client databases, subject to necessary record-keeping for completed financial transactions.

7. Third-Party Links

Our website may contain links to external websites (such as social media platforms or payment gateways). We are not responsible for the privacy practices or content of those third-party sites.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated versions will be posted on this page with a revised "Effective Date."

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us at:

• Business Name: O' My Porch Decorators

• Email: hello@omyporch.com 

• Service Region: St. Johns County, Clay County, and Jacksonville Beaches, FL